Jw88 Privacy Policy – How We Protect the Personal Information of Malaysian Players

1JW88 Privacy Introduction & Commitment

JW88 ("we", "the Company") operates an online sports betting and casino platform in Malaysia at jw88-khelo.com. This Privacy Policy transparently explains how we collect, process, store, share, and protect your personal information ("Personal Data") when you use any of our services.

This document has been prepared in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and forms part of the overall agreement between you and JW88. By registering an account or using any part of our platform, you agree to the terms set out in this Privacy Policy.

2Types of Personal Data We Collect

JW88 collect various categories of personal information depending on how you interact with our platform. Below is a summary of the types of data collected:

3How We Collect Your Personal Data

JW88 collects your personal information through the following methods:

• Account Registration: When you complete the registration form with your name, phone number, email, and date of birth.
• Identity Verification (KYC): When you upload identification documents such as your MyKad or passport for verification purposes.
• Financial Transactions: When you make a deposit using Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u or CIMB Clicks, your transaction details are recorded automatically.
• Platform Usage: Your activity on the jw88 platform — including football betting, badminton, slots, and virtual sports — is recorded automatically.
• Support Interactions: When you contact the jw88 support team via live chat or email.
• Cookies & Tracking Technologies: When you browse the JW88 website or use the JW88 app (see Section 8).

4Purposes for Using Your Personal Data

JW88 use the personal data collected for the following legitimate and necessary purposes:

• Account Management: Creating, managing and maintaining your member account, including identity verification and fraud prevention.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (MYR) securely via local payment methods.
• Service Provision: Enables you to access all jw88 platform features, including Sports Betting, slots, Live Casino, and virtual sports.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, money laundering, and other illegal activities.
• Service Communications: Sending important notifications relating to your account, transactions, and policy updates.
• Legal Compliance: Complying with Malaysian legal requirements including the PDPA, anti-money laundering (AML) regulations, and KYC requirements.
• Product Improvement: Analysing usage patterns to improve the JW88 platform user experience.
• Responsible Betting: Monitoring betting patterns to identify players who may need support and to promote healthy betting practices.

5Data Sharing & Disclosure

JW88 does not sell or disclose your personal information to third parties for their marketing purposes. However, your data may be shared in the following limited circumstances:

• Payment Service Providers: Providers such as Touch 'n Go, DuitNow, GrabPay and partner banks receive the transaction information necessary to process your payments.
• Game Software Providers: Gaming platform providers may receive data necessary to operate slots, live casino, and virtual sports games.
• Regulatory Bodies & Authorities: JW88 is required to disclose information as requested by authorised Malaysian authorities in accordance with the law.
• Fraud Prevention Services: Third-party security companies that assist us in detecting and preventing online fraud.
• Lawyers & Legal Advisors: In cases where legal advice or action is required to protect the interests of jw88 or our players.

6Data Security Measures

JW88 continuously invests in security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:

• SSL 256-bit Encryption: All communications between your browser and jw88 servers are encrypted using the highest-level TLS/SSL protocols.
• Data Encryption at Rest: Sensitive data, including passwords and financial information, is stored in encrypted format within our databases.
• Layered Access Controls: Only authorised jw88 personnel with a legitimate business need may access players' personal data.
• Two-Factor Authentication (2FA): Available to all JW88 member accounts as an additional security layer.
• Regular Security Audits: Independent security assessments are conducted periodically by qualified third parties.
• 24/7 Monitoring: Active monitoring systems operate around the clock to detect suspicious activity.

While we take all reasonable precautions, no security system can guarantee 100% protection. You also play an important role by keeping your jw88 account password and login credentials confidential.

7Data Retention Period

JW88 retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law:

• Active Account Data: Retained for the duration of your active account and for a reasonable period thereafter.
• Financial & Transaction Records: Retained for a minimum of 7 years as required under Malaysian financial and tax legislation.
• KYC Records: Retained for a minimum of 5 years after the business relationship ends, in accordance with Malaysia's AML regulations.
• Technical Logs: Retained for 12 months for security and troubleshooting purposes.
• Support Communications: Retained for 2 years for reference and service improvement.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be identified as belonging to you.

8Cookies & Tracking Technologies

JW88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. We use several types of cookies:

• Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language, display settings and login details for your convenience.
• Analytics Cookies: Collects anonymised data on how you use the JW88 platform to help us improve our services.
• Performance Cookies: Helps us monitor platform speed and performance to ensure the best experience for you.

You can manage or disable cookies at any time through your web browser settings. However, disabling essential cookies may affect the functionality of the JW88 platform.

9Your Personal Data Rights

As a player JW88 and individuals protected under Malaysia's PDPA, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Right to Erasure: You may request the deletion of your data under certain circumstances, subject to legal retention requirements.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the rights above, please contact the JW88 privacy team by email at support@jw88-khelo.com. We will respond within 14 business days of receiving your request.

10Child Data Protection

JW88 is a betting platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we suspect or become aware that a minor has registered or is using our platform, we will take immediate action to:

• Immediate account suspension without notice.
• Delete all personal data associated with that account.
• Refunds any deposit made once the true account owner's identity has been verified.

11Amendments to This Privacy Policy

JW88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any material amendments will be communicated via:

• A clear notice displayed on the JW88 platform homepage.
• In-app notification via the JW88 app (iOS and Android).
• Email to your registered address (where applicable).

The "Last Updated" date at the top of this document indicates when the latest amendments took effect. You are advised to review this Privacy Policy periodically. Continued use of the jw88 platform after any amendments constitutes acceptance of the revised terms.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how JW88 handles your personal data, our privacy team is ready to assist:

• Privacy Email: support@jw88-khelo.com — state "Privacy Enquiry" in the email subject line.
• Live Chat: Available 24/7 on the JW88 platform for immediate enquiries.
• Response Time: We are committed to responding within 14 business days for all privacy-related enquiries.

For general enquiries, you may also visit our Frequently Asked Questions (FAQ) page, which contains answers to the most frequently asked questions about JW88 account privacy and security.